Technology Enhancement and Adoption

by Vandana
in Public
Hits: 22

For an organization to fully reap the benefits of modern IT services, business leaders must come to the realization that IT is not a cost centre, it is an innovation centre. That leads to productivity increases and fresh initiatives. IT is increasingly underpinning operations, business models, customer interactions and more. The department is becoming critical to organizations According to a report from Accenture companies that fail to scale innovation may lose collectively up to $20 billion in revenue over the next five years as enterprises have demonstrated they thrive based on successful IT decisions.

Accenture's report was based on a survey of more than 8,300 companies across 20 industries and 22 countries. Business leaders must recognize that investing in technology to improve internal operations and processes is as critical as the investments they are making in enhancing the customer experience.

When a smooth client experience at the front end is linked to an inefficient back-end, organizations risk delivering, at best, an average overall result. Here is a short summary of the challenges faced by the most business while adopting new technologies:

Not achieving full value even after significant investments in new technologies.

Businesses are deploying technologies in pockets, or silos, within their organizations, without a strategy for scaling the innovation from these technologies across the enterprise. Unable to scale their innovation, they're not realizing the full benefits of their technology investments or are repeating the process over and over again unnecessarily. This is creating what we call the innovation achievement gap.

Not implementing the right systems and procedures.

New tech must be integrated into current business processes to utilize its full potential. Buying new technology is not enough. After purchase, your existing systems and procedures need to be adjusted to incorporate the new technology in a way that limits disruption and the need for additional training, while still taking advantage of all the new tech has to offer.

Not training staff adequately in the utilization of the new technology.

Every new technology adopted by your company is going to require training so that your employees can use it. Just because the new tech is similar to something you used before, or it claims to be “user-friendly,” does not negate the need for training. Training is an expense, and it is an area where some businesses get cold feet after spending so much on the new technology. Do not fall into this common trap. Include training costs into your estimates before you adopt the tech, and follow through on the training.

Not monitoring the data.

One of the greatest things about new technology is that you can control numerous data points to get a clear picture about its usage and effectiveness. Monitoring data and progress can seem tiresome and unnecessary, especially when you are personally watching your employees and company. But remember that monitoring the data on your new tech is the most efficient way to measure progress toward your goals.

When it comes to Wi-Fi deployment this is clearly the example of the need for deployment refresh methods, testing procedures and company-wide bye in. Upgrading Wi-Fi is not the only productivity improvement, enhancing its utilization and measuring the client (users devices) is also critical and extend the overall health of the network. A sound review and direction that is monitored over time to take advantage of the changes in Wi-Fi technology is a good user of consulting dollars for the enterprise.